VoIP Telephony

Interested in how KeeFORCE can help your business?

VoIP is a technology that allows you to make voice calls using your existing telephone lines or a broadband internet connection.

Headquartered in Paducah, KY, KeeFORCE provides technology and VoIP services for many businesses throughout the Southern and Midwestern states, with an international reach through our world class partners. We are the one point of contact for all of your technology, voice and data needs, large or small.

Understanding VoIP

How VoIP / Internet Voice Works

VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches its destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

What Kind of Equipment Do I Need?

A broadband (high speed Internet) connection is required.  This can be accomplished through a cable modem, or high speed services such as DSL or a local area network. A computer, adapter, or specialized phone is required.  Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you’ll be able to dial just as you always have, and the service provider may also provide a dial tone.

Is there a difference between making a Local Call and a Long Distance Call?

Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional landline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes.

If I have VoIP service, who can I call?

Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you. Some VoIP services may allow you to speak with more than one person at a time.  KeeFORCE can help you decide which is best for your particular situation.

What Are Some Advantages of VoIP?

Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. You may also be able to avoid paying for both a broadband connection and a traditional telephone line.

Can I use my Computer While I talk on the Phone?

In most cases, yes you may.

How Do I Know If I have a VoIP phone Call?

If you have a special VoIP phone or a regular telephone connected to a VoIP adapter, the phone will ring like a traditional telephone. If your VoIP service requires you to make calls using your computer, the software supplied by your service provider will alert you when you have an incoming call.


 

3cxYour KeeFORCE team has received advanced certification from 3CX.

3CX Phone System for Windows is an award-winning IP PBX that completely replaces your proprietary PBX, supports standard SIP soft/hard phones from any vendor, VoIP service providers and VoIP gateways to connect traditional PSTN lines. Add extensions or lines by adding standard SIP telephony equipment and save on consultant fees because of the 3CX easy to use web-based administration. Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your company more efficient and competitive!

Break free from expensive proprietary phone systems and move up to an open standard IP PBX that increases productivity of employees and technical staff and costs much less . Evolve your communications by enabling employee mobility: Calls can be made and answered seamlessly from outside the office and voice mail and faxes received via email. Globalize your business by connecting branch offices and re-directing local customer service numbers via the internet to your phone system at negligible cost.  You may click here for additional information on 3CX phone systems or contact us directly at KeeFORCE by calling (270) 366-0553.