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Dalishas Desserts Wins $50,000 Owensboro Xtreme Business Makeover

Dalishas Desserts Wins $50,000 Owensboro Xtreme Business Makeover

Owensboro, Kentucky, April 18, 2016– KeeFORCE, a leading corporate I.T. service provider in Western Kentucky for 19 years, has announced Dalishas Desserts as the winner of the 2nd annual Owensboro Xtreme Business Makeover.  The Xtreme Business Makeover represents a partnership of 16 successful, regional companies dedicated to helping other businesses grow and prosper in the Owensboro area.  The project will provide Dalishas Desserts with a “business makeover package” to help energize and enhance their current business operations.

Applications were accepted during a six-week period in February and March from businesses in Daviess, Hancock and McLean Counties of Kentucky.  Multiple local businesses applied for the $50,000 grand prize package. Each applicant then submitted a questionnaire related to their history and current business operations.  A panel of independent judges from the region determined the top-3 applicants and the ultimate Grand Prize Winner.  The judges where asked to make their determination based upon the criteria of “which business will benefit the most in the long term from the prize package being offered”.   Top-3 finalists as determined by the panel of judges for the 2017 Owensboro Xtreme Business Makeover (in alphabetical order) were:   Dalishas Desserts, Musick Studios, and Smith Hearing Healthcare, PLLC.

Dalishas Desserts has been around the Owensboro area for 10 years.  Owner, Alisha Hardison, made wedding cakes for the first seven years out of her home.  Three years ago, she decided to take it to the next step and open the dine-in bakery and café where she now has a staff who helps her create quality homemade specialty wedding cakes, desserts and serves lunch daily.

“I am so proud to be a part of a community that is willing to help local businesses,” stated Alisha Hardison. “We are beyond excited about this opportunity and feel like it will help take our business to the next level!”

Dalishas Desserts will receive a Grand Prize worth $50,000 in free business products and professional services.   The 2017 prize package includes valuable business products and services from the following 16 organizations; The Cromwell Group, Dialog Telecommunications, Ebelhar-Whitehead PLLC, Greater Owensboro Chamber of Commerce, Greenwell-Chisholm, Gorman Recruiting, KeeFORCE, Kentucky Innovation Network-Owensboro Office, Media Works Advertising, Messenger–Inquirer, Owensboro Community & Technical College’s Workforce Solutions, Owensboro Convention Center, Tanner Publishing Co., Thacker, Hodskins, & Knight, LLP, WFIE 14 News and 20/20 Xtreme.

Apply for 2017 Xtreme Business Makeover

Apply for 2017 Xtreme Business Makeover

KeeFORCE Announces the 2nd Annual Owensboro Xtreme Business Makeover
 16 Local Companies to Award over $50,000 Prize to One Local Business

 

KeeFORCE, a leading corporate I.T. services provider in Western Kentucky for 19 years, has announced the launch of the 2st annual Owensboro Xtreme Business Makeover.  The Xtreme Business Makeover represents a partnership of 16 successful, regional companies dedicated to helping other businesses grow and prosper in the Owensboro area.  The project aims to provide one lucky organization with a “business makeover package” to help the winner take their business operations from ordinary to extraordinary!  One business in the Owensboro area will win a Grand Prize that includes free professional goods and services valued at over $50,000.  The contest is designed to help the winning organization find “the next level of success” for their business.

The contest is open to businesses in Daviess, Hancock and McLean Counties of Kentucky with three or more employees who have been in operation for a minimum of 2 years as of February 2, 2017. Non-profit organizations and home based businesses are not eligible. The winner will be selected by an independent panel of judges from the region based on demonstrated need, community involvement, and dedication to growing their business in the Owensboro area.

“Every day we talk to businesses both new and old who struggle with routine, daily business procedures and are unaware of the knowledgeable professional service firms right in their own community that can help them improve their operations,” says Terry, McKee, President of KeeFORCE. “We hope this community effort will help bring attention to a variety of local companies in the Owensboro region who are here to assist businesses in becoming more productive and ultimately more profitable.  This program will assist at least one regional business obtain the help they need to move them forward.   We are not just looking to help new, small businesses. This project was designed to help every business in the region, both new and old, obtain business partners that will help them find the next level of success for their organization.”

A Grand Prize worth over $50,000 awaits the winner of the 2nd Annual Owensboro Xtreme Business Makeover.  The 2017 prize package includes valuable business products and services from the following 16 organizations; The Cromwell Group, Dialog Telecommunications, Ebelhar-Whitehead PLLC, Greater Owensboro Chamber of Commerce Greenwell-Chisholm, Gorman Recruiting, KeeFORCE, Kentucky Innovation Network Owensboro Office, Media Works Advertising, Messenger – Inquirer, Owensboro Community & Technical College’s Workforce Solutions, Owensboro Convention Center, Tanner Publishing Co. Thacker, Hodskins, & Knight, LLP, and WFIE 14 News, 20/20 Xtreme.

On-line applications will be accepted through March 17th, 2017 and can be found at www.keeforce.com/makeover. A full list of participating business partners, contest rules and complete prize package information can be downloaded from this website.

For more information contact:

Jim Dudley
Vice President of Business Development
(270) 366-0553
jdudley@keeforce.com
401 Frederica Street, Building D, Suite 103,
Owensboro, KY  42301
Phone: 270.215.0003

Business Process Automation Newsletter

 

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5 Tips For Improving HR Workflow

Each department in your business has its own specific paper-handling pains that contribute to inefficient workflows. One of the most paper-intensive departments is Human Resources.

Whether it’s keeping sensitive employee information safe and secure, or updating the company handbook and ensuring employees have read it, human resources carries its own set of potential workflow inefficiencies.

So, what might implementing document management inside your HR department actually look like?

• Employee File Management:
HR managers need quick and easy access to employee data. This data has to be stored correctly and with the proper privacy controls in place. Using electronic forms makes entering employee information and obtaining approval from employees on certain documents more efficient.

• Administration Policies & Procedures:
When HR pushes out new policies and procedures, document management software makes distribution easier and provides an audit trail for correct distribution. Electronic forms make obtaining employee sign-off faster, easier and cost-efficient….

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IndustryStories
DocuWare User Conference — You’re Invited!

Join Us for the DocuWare User Conference!

DocuWare customers are cordially invited to attend the DocuWare User Conference 2016. This User Conference will take place in St. Louis, MO on September 13-15.

Be part of the DocuWare community.

This is your opportunity…

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Streamlining a School District’s Hiring Processes
Requirements: Independent School District 196 in Minnesota has more than 28,000 students and more than 3,500 employees. With 31 schools, the district’s HR department was constantly receiving and processing applications and résumés. When a principal or hiring supervisor…
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Getting the Most Out of Your MFP

If you’re only using your multifunction printer (MFP) to print flyers, copy reports, and scan documents, you’re not getting the most out of your office equipment. Here are some ways to incorporate your MFP into your business processes:

• Automate Paper Workflows – By…

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HotProducts
DocuWare Forms

DocuWare Forms allows your company to convert recurring manual form filling and filing processes to a simple digital process within DocuWare.

Data is captured instantly and accurately in a web form and then applied to a document and stored as a form in a central file …

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July 2016
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Ransomware In Business

RANSOMWARE IN BUSINESS

UNDERSTANDING THE PROBLEM AND POTENTIAL SOLUTIONS

WHY THIS IS URGENT

What would you do if you suddenly found your customer records encrypted and not available for access? Ransomware is malicious software that can disable all your business records in the blink of an eye. Businesses around the country — both large and small — are experiencing the dilemma of ransomware invading computers and encrypting all files, leaving the company at a standstill. After the files are encrypted in a ransomware attack, the attackers send a ransom note demanding payment in exchange for the code to unlock the files.

 

Presenter Terry McKee will provide a deep dive into recent occurrences of ransomware, how best to prevent it and what to do if it happens to your business.

 

No cost to attend & lunch is provided!
Presented by Terry McKee, President, KeeFORCE

Presented by
Terry McKee
President, KeeFORCE

WHEN

May 10th, 2016
11am-Noon

WHERE

Center for Business & Research
1010 Allen Street
Owensboro, KY 42303

Owensboro Music Center Wins $70,000 Owensboro Xtreme Business Makeover

Owensboro Music Center Wins $70,000 Owensboro Xtreme Business Makeover

KeeFORCE, a leading corporate I.T. service provider in western Kentucky for 18 years, has announced Owensboro Music Center as the winner of the 1st annual Owensboro Xtreme Business Makeover.  The Xtreme Business Makeover represents a partnership of 20 successful, regional companies dedicated to helping other businesses grow and prosper in the Owensboro area.  The project will provide Owensboro Music Center with a “business makeover package” to help energize and enhance their current business operations.

Applications were accepted during a six-week period in January and February from businesses in Daviess, Hancock and McLean Counties of Kentucky.  Twenty local businesses applied for the $70,000 grand prize package. Each applicant then submitted a questionnaire related to their history and current business operations.  A panel of independent judges from the region determined the top-3 applicants and the ultimate Grand Prize Winner.  The judges where asked to make their determination based upon the criteria of “which business will benefit the most in the long term from the prize package being offered”.   Top-3 finalists as determined by the panel of judges for the 2016 Owensboro Xtreme Business Makeover (in alphabetical order) were:   Owensboro Music Center, Smith Hearing Healthcare, PLLC, and Wonder Whip.

Owensboro Music Center opened its Owensboro location in 1973.  The business provides sales and service of a wide selection of musical instrument and accessories. They offer music instruction of 10 instruments and voice to over 140 students ranging from 6-70 years of age. Additionally, they specialize in design and installation of audio/video systems for houses of worship, schools, auditoriums and businesses.

“Owensboro Music has shared the benefits and joys of making music for 43 years and we’re just getting started”, stated Gordon Wilcher, CEO of Owensboro Music Center. “Research shows that music improves lives in many areas including students who score better in math and other life skills. We are so honored to be selected as the winner of this $70,000 Xtreme Business Makeover.  The prize will definitely help us to continue to grow and expand the impact we have in the Owensboro Community.”

Owensboro Music Center will receive A Grand Prize worth $70,000 in free business products and professional services.   The 2016 prize package includes valuable business products and services from the following 20 organizations; The Cromwell Group, Dialog Telecommunications, Ebelhar-Whitehead PLLC, EM Ford, First Security Bank, GO Business, Greater Owensboro Chamber of Commerce, KeeFORCE, Greenwell-Chisholm, the Kentucky Mavericks, Lapekas HR, Media Works Advertising, Messenger – Inquirer, Money Concepts, Office Equipment Company, Owensboro Community & Technical College’s Workforce Solutions, Owensboro Convention Center, Red Pixel Studios, Thacker, Hodskins, Searcy & Knight, LLP, and WFIE 14 News.

For more information about the Xtreme Business Makeover, contact Joni Goodman at KeeFORCE at (270) 366-0646 or by email to JGoodman@keeforce.com.

Avoiding HIPAA Compliance Issues In Medical Offices

MedicalBetween HIPAA documents, insurance forms, billing papers and patient records, the healthcare industry is buried in paper – and it continues to pile up.  File management for medical records and personal health information is as big of an issue as it ever was, but it’s becoming even more pressing every day.  Do you have control of medical records, and do you have the processes in place to prove it? If so, how confident are you that they being followed?

Where There’s Lack Of Process, There’s Liability

Not having a clear process – or having a process and not using it – for storing, managing and disposing of medical documents is a liability issue.

At a Manhattan health center, patient information in paper form was found in trash bags outside the facility. Private medical documents containing the phone number, address and medical history of numerous patients were carelessly inside and beside dumpsters.

Such a display of carelessness from facility workers – who may not have known any better – created a major HIPAA compliance issue. In response to the found documents, a corporate representative of the office said, “When documents containing PHI (personal healthy information) are discarded, they are to be placed in locked bins and then shredded. Unfortunately, our procedures were not followed at our senior health center.”

If this center had clearer procedures for the management and destruction of medical records – in both paper and electronic form – these kinds of liability issues would have been eliminated.

A Focus On Electronic Documents And Digital Processes

Medical records storage in the form of electronic document management provides healthcare centers with a robust medical records management system and accompanying digital processes.

While some medical offices may be using electronic systems for some stages of the patient lifecycle, these systems are typically focused on a single process and possess limited document management functionality.

The value behind implementing a document management system in a healthcare setting is that the system is compatible with others throughout the organization. A document management system acts as a central repository for organization-wide information, where patient, staff and billing functions may all be handled from one place. This improves the efficiency and accuracy of document-centric tasks, from submitting insurance claims to reconciling office visit payments. In all of these workflows, the routing of the information to the proper person in the process is done automatically, saving time and costs.

In medical facilities, medical records management is all about creating and protecting access. Doctors and staff need to be able to view patient information quickly and efficiently to provide optimum service and patient care. At the same time, the facility itself needs the ability to show an audit trail of who accessed what document when and what changes were made to it.

Moving Toward Compliant Electronic Management Of Medical Records

In the healthcare industry, effective electronic document management meets HIPAA requirements by tracking who stored each document and the document storage date, as well as who accessed the document and each access date. Access rights may be assigned automatically to each electronic medical record or on an as-needed basis. Overall, security for medical records may be easily managed based on document type and electronic file cabinet.

When a regulated environment has clear, simple procedures that are easy to follow, concerns over compliance issues turn into a focus on patient care and comfort, enabling you to ensure a patient experience that surpasses other offices.

Beyond strengthening compliance, electronic document management also:

  • Reduces costs and enhances anytime-anywhere information access
  • Automates back-office and point-of-care processes
  • Removes paperwork hassles and strengthens process efficiencies

To find out more about how KeeFORCE can help minimize your risks, give us a call today at (270) 366-0553 or email us at blogs@keeforce.com.

Content written by Thomas Schneck for DocuWare.  KeeFORCE is a Certified DocuWare Partner servicing clients across the United States of America.

How Digital Document Management Improves Customer Service

How Digital Document Management Improves Customer Service

From helping employees work faster to enabling entire businesses to do more with less, technology has numerous benefits.  So, why are some businesses refusing to tackle document management and implement digital workflows, and how is this refusal hurting customers?

Why Are People Resistant To Change?

Businesses and employees are used to doing things a certain way, and adopting a different approach often causes concern.

Where does a resistance to change come from? Fear of the unknown, mistrust, loss of control, bad timing or simply a predisposition to change. In some cases, perceptions are interpreted as reality.

While some employees think turning paper processes to digital means they are going to lose their jobs, what document management really does is increase their speed and allow them to do other things besides shuffle paper. For customer-facing employees, document management is a tool that helps them manage their workloads and improve customer service.

Identifying Weaknesses In Customer-Centric Processes

When looking to digitize paper-based, customer-centric processes, it’s important to ask a few key questions:

  • How does the paper document come into the business? How could we pull this document into a digital system?
  • What is the first thing that gets done with this document? What information needs to be captured and delivered to other systems?
  • Where does the document go next?
  • How does the document move through the business?
  • How, where and for what duration is this document currently stored?

Ultimately, these answers help businesses determine the blueprint for a document management system and resulting digital workflows.  An important exercise is identifying which departments need which piece of information to begin a workflow, and how soon after obtaining the information via a document that work is able to begin.  In this way, the digital workflow you implement will resemble the business process as it exists today, but with slight tweaks for efficiency.

Improving Customer Service Through Document Management Software

Faster Response To Customer Inquiries

With a searchable database of client information, customer-facing employees are able to quickly obtain information about, for example, a product, service, insurance policy or tax document. There’s no need to put a customer on hold or hang up to research their answer only to call them back later. An electronic document management system puts that information front and center for the person answering the call.

Quicker And Easier Document Sharing

Today, when a client requests a document, a copy is made and sent to them via email, fax or letter. Copies of the document may be made by the client without the business’s consent, with a copy of a copy being sent back to the business. Imagine managing all of this electronically and sharing a document with a customer using a link in an email. Electronic document sharing through a document management system increases response speed and reduces a business’s liability of information falling into the wrong hands.

Streamlined Scheduling Of Tasks

Customer service inquiries often result in work needing to be done by someone else in the business. A document management system helps to organize tasks and schedule workflows based on routing information contained inside a document. As a particular document or associated task moves through a business, the customer service representative is able to view the work being done and provide updates to a customer within minutes and without ever contacting anyone.

Using Electronic Document Management For Improved Customer Service And Information Management

In the case of Roberts Wesleyan College, the school used electronic document management to eliminate the storage of student information in multiple places and created a workflow around a single student file.  Prior to a document management system, the school relied on a mix of electronic and paper documents to assemble a student portfolio. Applications, transcripts, letters and test scores were all stored in separate electronic systems and physical filing cabinets.

After the school implemented document management software, all of this information was absorbed into the system, where administration could generate all accompanying documents simply by a student’s last name or ID number. For new students applying to the college, after all required materials were received, a digital workflow was triggered to deliver various forms to other people in the admissions process.

Ultimately, the results of implementing an electronic document management system were more informed responses to students calling in about application status, more efficient workflows for student onboarding and better information management for an administration that knew exactly where to look for the most up-to-date information.

To find out how we can help improve your customer service and information management, give KeeFORCE a call today at 270.366.0553 or email us at blogs@keeforce.com.

Contributed By Thomas Schneck

Creating a Technology Plan for your Business

Creating a Technology Plan for your Business

A technology plan is a business plan that focuses on the implementation of technology. It has many of the same factors as a business plan.

  • Set measurable goals and be specific about what you plan to achieve.
  • The budget has to be carefully thought out, and practical.
  • Create a detailed implementation plan and make sure you schedule periodic reviews of your progress.

Almost every business uses some form of information technology for their business operations. Some examples include; maintaining records, processing orders, communication with customers, and so on. You can follow these basic steps when creating a technology plan for your business.

Identify the requirement

First, be sure you understand the user requirements and your current business conditions. Identify what technology is needed for your business. Technology needs vary with each business. For example, if you have a small business, then you do not have to spend a lot of money on a state-of-the-art server with a lot of features. You can opt for a small and economic server. Also, choose technology that can grow and change with your company.

Develop a disaster recovery plan

Technology can help your business to succeed. However, sometimes technology can fail as well. So it is important that you have a backup plan. Always create a backup of your important business data. Also, if your business is completely dependent on technology, then you will have to establish a backup site from where you can run your business operations in the event of a man-made or natural disaster.

Technology support

Plan for technology support services such as installation, troubleshooting, and upgrades. Ensure that the business operations function smoothly even during maintenance. Implement an effective security plan to protect the customer data. Provide adequate technology training to your employees. Make sure that any upgrades are compatible with the existing hardware and software.

Technology policy

Establish a policy for your employees to follow when requesting new hardware, software, and other IT related essentials. Set a fixed budget for buying IT supplies like ink cartridges, memory sticks, and so on.

The benefits of a technology plan includes saving money in the long run and providing your business with a clear and tangible plan to achieve goals.

KeeFORCE works with our clients to assist them in creating a technology plan for their business.  To find out how KeeFORCE can help you with your complete IT needs, give us a call today at (270) 366-0553 or by email to blogs@keeforce.com.

Lessen Small Business Stress With Better Document Management

Lessen Small Business Stress With Better Document Management

How a business handles its documents says a lot about its ability to thrive in its current form as well as grow into a mature, competitive entity in today’s marketplace.  In small businesses, specifically, multiple employees are handling multiple responsibilities. Every minute proves vital and valuable. Taking time away from one’s main duties to look for a document that may be misfiled adds hours to the day and employees to the payroll.  Let’s look at a small business approach to document management – and what changes are necessary for scaling the business in an efficient, cost-effective way.

Common Document Repository Applications For Start-Up Businesses

As business owners begin growing their business, they quickly see the need for online document storage and retrieval applications, like Dropbox and Google Drive.In the small business world, these applications occupy an important role in grab-and-go digital document scenarios. These online file-sharing applications are useful for storing digital files, including document templates and other reference materials.However, once the business grows from five to ten employees or collaboration becomes a crucial business function – whichever milestone appears first – a document management system is a vital addition to the business.

Online File Sharing Vs. Document Management Software

While online file sharing centralizes documents, it does so in silos – without any visibility into who touched the document, what changes were made or where the document stands in terms of “readiness” within a workflow.  As a business grows and creates digital workflows stemming from documents, the need for a central system to collect these documents and point out operational bottlenecks proves hugely useful to keeping the work moving and the business running efficiently.  At first, these kinds of digital file storage applications are extremely useful repositories for digital documents, and some situations warrant their use. These kinds of applications, however, do not aid the establishment or regulation of digital workflows and company-wide collaboration.

Efficient Document Management Is All About Process

When business information is stored in multiple document repositories, and this information needs to be shared between employees, it’s essential to begin an early integration of such technologies rather than accumulate more of them.  Whether businesses are looking to take advantage of early pay discounts or to leverage business research that has helped one client in order to help another, they need a system of organization that facilitates this flow of knowledge exchange.

Instead of using various technologies to store sets of information – client data, business research, sales details and emails – resource-savvy businesses should aim to centralize this information through one system in the pursuit of more efficient processes, faster collaboration and more profitable transactions.  The ability to grow a business is rooted in the right processes and the right systems, and implementing document management software early helps put these processes in place.

Answering Common Business Document Management Needs

When looking for software, businesses may find a variety of attractive options. It’s important for a business to approach its document management software purchase as a partnership. Ask of the company behind the software: “Will you be around long enough to help support us through our growth phases?”

Establishing better document management processes is an advantage for a business of any size. Yet, doing so presents certain complications, because changing these processes is always a paradigm shift.  Companies that are with you through the long run are there to hold your hand through implementation, help you start small and slowly roll out better document-handling practices across your entire business. This is software support that extends beyond the software into establishing better business practices.

This level of service from a document management vendor is a crucial aspect of addressing your needs as they evolve over the life of your business.  To find out more about how KeeFORCE can assist you with your document management needs, visit us online at keeforce.combusiness-process-automation/, call us at (270) 366-0553 or reach us by email at blogs@keeforce.com.

Content written by;  Thomas Schneck for DocuWare – KeeFORCE is an authorized DocuWare Partner serving businesses across the United States.

Tips to Keep Your Computer Network Safe

Tips to Keep Your Computer Network Safe

A computer network can be a great benefit for personal use, as well as for your business. It is vital to keep your computer network safe. Leaving a computer network unprotected is like leaving the front / back door of your home open. Anyone will be able to walk in, steal your possessions or even use your house for illegal activities.  Today’s sophisticated internet threats are hard to detect, and they are capable of inflicting the maximum damage to your computer and the computers associated with your network. In order to take the complete advantage of everything a network has to offer, it is important to install proper security measures. Network security refers to any activities designed to protect your network.

Secure your router

Going wireless is a convenient way to allow multiple devices to connect to the internet from different areas of your home. However, unless you secure your router, you are vulnerable to all kinds of threats out there. Hackers may access your computer and steal important data or use the network to commit cybercrimes. A wireless network is more vulnerable to security threats than a normal network if not properly protected.

  • Change the default router name and password – Assign your router a name that is unique to you. Create a password using a mix of letters and numbers. Make sure it is long and strong. Create a guest password for your trusted guests who want to use your network.
  • Security options – Set the security level of your router to WPA2 (Wi-Fi Protected Access 2) or WPA. They are more secure than the common WEP (Wired Equivalent Privacy) option.

General points

Always keep your computer clean. This means keeping your browsing history cleared, the temporary files on your computer deleted, on a regular basis. It is also important to keep your operating system, and your security software updated, as and when a security patch is released.

One of the most important benefits of keeping your computer network safe is that it will help to protect your reputation, as well as your company’s reputation.

To find out how KeeFORCE can assist you in protecting your computer network, give us a call today at (270) 366-0553 or email us at blog@keeforce.com.

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